Photos and other images no longer rotate automatically when the phone is rotated.
Enter your iPhone question at the top of this page and click Get An Answer.
Tell us how quickly you want your iPhone question answered.
Connect with your Apple Certified Tech via online chat or telephone call.
Photos and other images no longer rotate automatically when the phone is rotated.
Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.
Hi Dave,
Thank you for waiting and sorry for the delay.
Please reset the device first by following the procedure below:
IPHONE RESET
1. Reset the iPhone by holding the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time.
2. Hold them both until you see the screen go black. In some cases, you may need to keep holding them even after the red power off slider appears. If it does, just keep holding it.
3. Wait until the white Apple logo appears.
4. When this happens, you can let go - the iPhone is rebooting.
5. Test the issue
Let me know if this helps.
Tried the iPhone reset as instructed - no effect
CHAT NOTES:
-cx having problem with the screen rotation
-provided cx to disable screen rotation
PROBLEM SOLVED
ANSWER ACCEPTED
CASE CLOSED
Byron Narciso
Apple Certified Tech
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!