I have just purchased a Samsung note edge. I have had a number of previous note models. With this phone, when I try to share a file, the optional...

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Customer

I have just purchased a Samsung note edge. I have had a number of previous note models. With this phone, when I try to share a file, the optional apps that come up which I could share the file with do not include gmail or mail apps. How can I get the phone to include them amongst the choices offered

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Jenny Muralidharan
Customer Support

Dear Harry,

Thank you for asking your question on ExpertHelp.com

An Expert qualified to assist you will contact you shortly to offer you the most accurate and helpful solution. We apologize for the wait as we are experiencing a high volume at the moment.

Regards,
Customer Support
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Customer

I am disappointed that 7 hours after I posted a query, I haven't had a meaningful response, given that you advertise 1 hour turn around.

Posted
Jenny Muralidharan
Customer Support

Dear Harry,

Please accept our sincere apologies for the wait. We are continuing to have you assigned an Expert who can offer you the answer to your question. We assure you we have not given up.

Regards,
Customer Support
ExpertHelp LLC

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WalterGordon
Samsung Expert

Hello and welcome to ExpertHelp LLC. My name is Walter and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.To get started, I might need to request additional information from you in order to qualify the issue better.

So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.You can start the chat conversation by accessing the chat box below or by clicking the blue reply button on this page to send a message to me.

Posted
WalterGordon
Samsung Expert

Dear Harry,

Please share what type of file you are attempting to share? Is this a photograph, a video, a sound file, a text file, etc. All file types do not permit sharing. Most photographs that are taken exclusively by the camera on the phone should share with most partners. Again, please help me learn what type of file you are trying to share. Thanks, Walter.

Posted
Jenny Muralidharan
Customer Support

Walter, Harry has provided information about this on his original question link - http://www.experthelp.com/question/1078328/i-posted-a-question-for-support-24-hours-ago-and-have-not-had-a

Posted
WalterGordon
Samsung Expert

Does Harry have a country code and city code for his dialing area?

Posted
WalterGordon
Samsung Expert

Spoke with cx via phone.
Briefly identified cx would like to take a photo and automatically be reduced to acceptable share file size.
Explained there was an application that could reduce the file size of certain images. Cx said this solution was unacceptable.
Cx works in corporate environment and has a demand for increased productivity.
Located megapixle setting, made adjustment, although still not low enough.
Cx would like to speak directly with Samsung manufacturer.

Posted

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